The terms and conditions for purchasing gift packs and experiences from the Studio Experience Gift website are laid out below. Please note that booking an experience gift assumes acceptance of these terms.
The voucher expiry date will usually be six months from date of purchase. We will however use our descretion beyond this time as long as proof of purchase can be supplied.
You will need to book your experience by either phoning or emailing us stating your voucher number and, in the case of the Karaoke Singer or Superstar Singer packs, your chosen backing tracks that you wish to perform to.
You must ensure that the experience gift you purchase is fit for purpose. We are happy to make refunds on unbooked vouchers within seven days of purchase, after this date we are unable to offer refunds due the nature of the vouchers. Your statutory rights are not affected. Refunds are always made to the person who purchased the Gift Pack Experience.
Should you need to re-schedule or cancel a booking you have already made, we will always do our best to help. We usually require cancellations to be confirmed at least seven days before the Gift Pack Experience date and we will notify you of any variations to this cancellation period at the time of booking.
Booked dates cannot be guaranteed and are subject to change. We will do our best to notify you as soon as possible and do everything we can to offer an alternative date or time. We regret that, in these circumstances, Broadwood Music Productions Ltd is unable to reimburse travel, accommodation or any other expenses you may incur in relation to the cancelled Gift Pack Experience.
The information provided by Broadwood Music Productions Ltd in our Gift Pack Experiences is correct at the time of print. However, the content or format of experiences may change slightly during the year. Current details of each experience are available on our website.
The Mixing Engineer packs are intended as a ‘hands on studio experience’ only and in no way relate to any formal education or recognised syllabus. The certificate given on completion of the four modules or with the Total Engineer Pack is not issued by any formal body or educational establishment and is intended to give the recipient a reference that they have completed two days work experience with Broadwood Music Productions Ltd at their recording studio facility.